Text Analytics
Unlock the value from unstructured data and customer comments
Harness the power of verbatim by understanding, quantifying and tracking comments. Customize features, algorithms and categories in a few simple steps to ensure outputs and results are relevant to your touchpoints, business and marketplace.
Our industry-leading text analytics tool is perfect for uncovering pain points, tracking issues and prioritizing action for;
- Customer survey feedback
- Live chat conversations
- Customer and product reviews
- Customer service transcripts
- Existing qualitative feedback, including focus group data and video transcripts
- Social media comments
- Minimize risk and take immediate, informed action with real-time, automated results
- Uncover pain points at key customer moments
- Stay ahead of changing customer expectations
- Prioritize action and focus investment based on what's important to customers
- Identify the heroes in your business by uncovering and sharing great stories hidden in your data
- Track issues and their impact on customers over time
- Improve and optimize customer service experiences
- Simple-to-use interface
- Create and modify code-frames and customize to business needs
- Categorize and quantify textual data, fast
- Analyze thousands of comments at any one time
- Interrogate customer feedback direct from surveys or import existing textual data
- Analyze comments in up to eight languages
- Visualize data with word clouds or contextualize with charts and graphs
- Export categorized results